AI Ethics

Last updated: July 25, 2026

Neobot is built on the belief that AI should assist people transparently, fairly, and safely.

Transparency

We believe end users should know when they are talking to an AI assistant. Neobot supports clear identification of automated responses and smooth handoff to human agents.

Human Oversight

Neobot is designed to complement human support teams, not replace human judgment. Complex, sensitive, or high-stakes conversations can always be escalated to a person.

Fairness and Safety

We work to reduce harmful or biased outputs, continuously monitor quality, and provide controls that let you define what your assistant can and cannot say.

Data Responsibility

Customer conversation data is used to provide the service, not to build unrelated products. See our Privacy Policy and Data Protection pages for details.

Feedback

We welcome feedback on our AI practices at support@neoshop.digital.